Last updated: July 20, 2026
Thank you for shopping with CavellaCo
Because all of our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or changing your mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photos showing the issue
Once your claim is verified, we will offer one of the following at no additional cost:
- A replacement product, or
- A full refund.
Returns
Since each product is printed specifically for you after you place your order, we do not accept returns for:
- Incorrect size selected by the customer
- Change of mind
- Preference for a different color or design
- Orders placed with an incorrect shipping address provided by the customer
Please review your order carefully before completing your purchase.
Cancellations
Orders can only be cancelled before production begins. Once production has started, the order cannot be cancelled or modified.
Refund Processing
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Contact Us
If you have any questions or need assistance, please contact us:
Email: contact@cavellaco.com
We aim to respond to all inquiries within 24–48 business hours.